Shipping policy

1. Processing Times & Dispatch Beats

Our team works diligently to get your order prepared with absolute care.

We pack and ship orders from Monday to Friday, excluding weekends and Malaysian public holidays.
Standard order preparation and thorough quality checks typically take 1 to 2 working days, though we often dispatch your items even faster.
If you have an urgent request or need a last-minute gift arranged, please contact us directly via WhatsApp for special express courier options.
You can skip transit entirely by selecting our Buy Online, Pick Up In-Store option at checkout, and we will have your jewelry polished, beautifully packed, and waiting for you at your preferred Vinstella boutique.

2. Shipping Rates & Tracking Your Order

We partner with trusted third-party courier services to ensure your jewelry travels under high-security guidelines.

Shipping charges are dynamically calculated at checkout based on your order's volume, weight, and delivery destination.
Once your parcel is safely scanned and handed over to our courier partner, you will automatically receive a shipping confirmation email containing your tracking number.
You can monitor your package's journey in real-time straight from your inbox, keeping in mind that deliveries are typically made during standard business hours on working days.

3. Quick Address Changes

Accuracy is key! Because we aim for rapid dispatch, our packing queue moves very quickly.

If you notice a typo or mistake in your shipping address, please notify us immediately via email or WhatsApp with your Order ID.
Once your order has been packed and prepared for courier handover, we are unable to modify or change the delivery address under any circumstances.
Vinstella cannot be held liable for delivery delays, lost packages, or additional fees caused by incorrect shipping details, meaning any re-routing or re-shipping costs will be the responsibility of the buyer.

4. Safe Passage & Courier Liability

We take immense pride in the craftsmanship and secure transit of your luxury jewelry.

Every piece of jewelry undergoes a meticulous Quality Control (QC) inspection by our team before it is securely packaged in our jewelry box with extra transit protection.
Because we ensure that every product is dispatched in pristine condition, Vinstella cannot be held responsible or legally liable for parcels that are lost, delayed, or damaged once they are in the possession of third-party couriers.
If your package goes missing or arrives damaged, please contact us immediately so we can help you file an official investigation or claim with the courier.

5. International Shipping

We are thrilled to send Vinstella sparkles to jewelry lovers worldwide.

We handle all international shipments exclusively through FedEx to guarantee maximum speed and security.
International shipping fees are subject to change due to currency and carrier rate fluctuations, and your final shipping rate will be locked in at checkout.
Please note that international orders may be subject to local import taxes, customs duties, or handling fees set by your destination country's government, which are not covered by Vinstella and remain the sole responsibility of the recipient.

6. Stock Discrepancies & Cancelled Orders

We monitor our premium inventory very closely to ensure smooth fulfillment.

While we keep a close eye on our stock levels, we reserve the right to cancel an order if an item becomes unavailable due to an unexpected stock discrepancy, and we will notify you immediately.
If we must cancel your order due to non-availability, you will be fully reimbursed for the affected items immediately via Store Credit or a Direct Bank Transfer, according to your preference.

Need any assistance? Our friendly customer care team is always happy to help. Connect with us via WhatsApp or email us at [customercare@vinstella.com].