The repair services we cover include:

• Replating (Rhodium, Gold, or Rose Gold)
• Ring Resizing (maximum of 2 sizes larger or smaller)
• Stone Resetting
• Claw Setting Repair
• Chain & Hook Repairs
• Stud Replacement
• Bracelet Shortening

Please Note: Every piece of jewelry is unique. Each jewelry type has its own detailed repair policy and is subject to structural design limits. For specific repair inquiries, please reach out to our Customer Care team.

To start a repair request, simply visit any Vinstella store with your verified item, or reach out to our Customer Care team via WhatsApp or email at customercare@vinstella.com.

To help us assist you smoothly, please share:

1. A brief description of the issue.
2. A clear, close-up photo or short video of the damaged area.
3. Your verified purchase details (receipt or membership info).

Our team will quickly check if the repair is structurally possible for your specific design and provide a clear postage fee estimate before we send your piece to our workshop.

• Because our master craftsmen perform all restoration work strictly by hand, piece by piece, standard repairs typically take 45 to 60 working days, while more intricate or complicated designs may require additional time. This detailed, individual care is the only way to ensure your jewelry is returned to you in flawless condition. We truly appreciate your patience and understanding! 
• If you need your jewelry for a specific occasion, please submit your request well in advance. Because of the delicate nature of our hand-restoration process, we cannot accommodate urgent or rushed repair requests.

If you prefer, you can drop off your jewelry for repair at any Vinstella store instead of shipping it directly to us. When you hand over your jewelry, our retail team will provide you with a physical service receipt.  

• Crucial Note: Please keep this physical receipt secure. You must present this physical receipt to collect your jewelry once it is ready. In the event that the physical service receipt is lost, you will unfortunately be unable to collect your item.

• If you choose to post your item to us, it must first be shipped to our central warehouse for evaluation. The shipping fee to send your jewelry to our warehouse is covered by the customer and paid directly to your chosen courier.
• Once inspected, a flat Postage & Secure Handling Fee will apply to safely ship your piece to and from our master workshop in Hong Kong. This flat operational fee applies to all repairs, regardless of your past spend or membership tier.

Every piece of jewelry is built differently. Some intricate designs or heavily patterned rings cannot support resizing or structural reshaping. If a repair is not structurally possible, our team will let you know.

If our workshop evaluates your item and finds it is completely irreparable due to major structural damage, we want to make sure you are taken care of. We will offer you a 50% Trade-In Value based on the actual net price paid on your receipt. You can use this value to select any other beautiful design in our store, applicable only toward purchases made at the item's normal (original retail) price.

All Vinstella pendants come with a complimentary chain. If your chain breaks, please refer to the following conditions: 

• Within 7 Days: If your chain breaks within seven (7) days of your purchase date, we will gladly provide a free, 1-to-1 exchange (limited to one time exchange only).
• After 7 Days: Once this initial 7-day window has closed, the chain is no longer eligible for a free exchange. However, you may trade in and return your old broken chain to purchase a replacement chain at a special service price.

• Clearance items purchased at 50% off or deeper are eligible only for Replating. They are not eligible for structural repairs, claw rebuilding, or stone replacements. Please note that repair fees for clearance items are calculated based on the item’s original retail price, not the discounted price.
• Complimentary promotional gifts are not eligible for any repair services.