Pre-Order
- Payment
20% deposit of the item price is required via Bank Deposit while the remaining balance is to be paid once we notify you when the item arrives in HQ prior to delivery. You are required to pay the balance within 2 weeks time when your item is available or we obtain the forfeit the order with no refund.
- Delivery Schedule
Pre-ordered items will approximately take a minimum of 30 days to arrive to our HQ and will be delivered to you when the full payment has been made. Please be informed that an time of delivery is only an estimate, is it subject to change, as it is based on the shipment schedule of the selected courier service but we can assure a maximum of 45 days arrival for item arrival or your money-back guarantee. In the event of the pre-order items not arriving to us, we will refund your deposit in full. (Please refer to below note 3).
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Although we will make the efforts to deliver the item for you in the shortest period possible, in the event of a delay due to circumstances beyond our control (exceeding 45 days), we will provide full refund of payment made or a compromise agreement can be discussed by both parties (Vinstella Jewellery & the Buyer).
- Cancellation
Pre-order items cannot be canceled and are not eligible for refund or exchange.
- Changes To The Terms
Vinstella reserves the right to change any of the terms and conditions for any or no reason without prior notice.
* Please noted that for orders containing pre-order items will be placed on hold and will ship together once the pre-order item(s) are back in stock.20