Service Policy
Ring
Note: Promotional rings are NOT entitled to resize.
Charge postage fee. (Refer to item priced)
Main stone (lost) : Charge 20% of Original selling price.
Main stone drop (with stone): Charge postage fee. (Refer to item priced)
Small/side stone (lost/drop): Charge postage fee. (Refer to item priced)
Charge 20% of Original Selling Price.
Complimentary ring resizing is limited to 2 sizes difference from the original size (2 size up or down), additional size will be charged at prevailing fees. Item purchased after 7 days of ‘Purchase Date’ charge postage fee. (Refer to item priced)
Size Guideline
Please refer to ring design list before proceed customer ring for resizing. Certain design is not available for resizing.
Charge postage fee. (Refer to item priced)
Pendant
Note: For efficient service, please do not attach the chain when sending in your item.
Charge postage fee. (Refer to item priced)
Main stone (lost) : Charge 20% of Original selling price.
Main stone drop (with stone): Charge postage fee. (Refer to item priced)
Small/side stone (lost/drop): Charge postage fee(Refer to item priced)
Your existing complimentary chain can be used to trade in for purchasing selected new chains at a special price.(Refer to item priced)
*Broken chain must be returned
*Broken chain must be returned
*Broken chain must be returned
Not available for additional selling.
Dancing Diamond
Note: For efficient service, please do not attach the chain when sending in your item.
Charge postage fee. (Refer to item priced)
Main stone (lost): Charge 20% of Original selling price.
Main stone drop (with stone): Charge postage fee. (Refer to item priced)
Small stone/side stone (lost/drop): Charge normal postage fee. (Refer to item priced)
Complimentary chain that comes with our pendant can trade in & purchase at special price from our service chain. (Refer to item priced)
*Broken chain must be returned
Charge postage fee. (Refer to item priced)
Charge postage fee. (Refer to item priced)
Earrings
Note: We require both earrings to be sent in as a pair to ensure proper service. If one side is missing, we recommend purchasing a new pair of earrings.
Charge postage fee. (Refer to item priced)
Main Stone (lost) : Charge 20% of Original selling price.
Main stone drop (with stone): Charge postage fee. (Refer to item priced)
Small stone/side stone (lost/drop): Charge postage fee. (Refer to item priced)
Charge postage fee. (Refer to item priced)
Purchase service earring stud. (Refer to item priced)
Purchase service earring stud. (Refer to item priced)
Bracelets
Note: Promotional bracelets are NOT entitled to shorten.
Charge postage fee. (Refer to item priced)
Main stone (lost 3 pcs or lesser): Charge 20% of original selling price.
Main stone (lost more than 3 pcs): Charge 25% of original selling price.
Small/side stone (lost 5 pcs or lesser): Charge postage fee (Refer to item priced)
Small/side stone (lost more than 5 pcs): Charge each piece additional RM10
Charge postage fee. (Refer to item priced)
Charge postage fee. (Refer to item priced)
Charge postage fee. (Refer to item price)
Bangle
Charge postage fee. (Refer to item priced)
Main stone (lost 3 pcs or lesser): Charge 20% of original selling price.
Main stone (lost more than 3 pcs): Charge 25% of original selling price.
Small/side stone (lost 5 pcs or lesser): Charge postage fee (Refer to item priced)
Small/side stone (lost more than 5 pcs): Charge each piece additional RM10
Charge postage fee. (Refer to item priced)
Charge 20% of original selling price.
Chain (Silver Rhodium Chain & Omega Chain)
Note: Compulsory to show receipt or proof of purchase when trade in.
Charge postage fee. (Refer to item priced)
Trade in as 50% of original selling price to purchase any Silver Rhodium Chain item. (Refer to purchase receipt)
For example:
The original price of the broken chain is RM148.00(50% of the price is RM74). If customer trades and wants to replace with a new chain with selling price RM248, then customer needs to top up RM174.00 (RM248-Rm74) for the new chain.
Charge postage fee (Refer to item priced)
Necklace
Charge postage fee. (Refer to item priced)
Charge postage fee. (Refer to item priced)
Main stone (lost below 3 pcs): Charge 20% of original selling price. (Refer to purchase receipt)
Main stone (lost above 3 pcs): Charge 25% of original selling price. (Refer to purchase receipt)
Small/side stone (lost below 5 pcs): Charge postage fee (Refer to item priced)
Small/side stone (lost above 5 pcs): Charge each piece additional RM10
Charge postage fee (Refer to Item priced)
Anklet
Note: Promotion items are NOT entitled to length shortening.
Charge postage fee.
Replacement NOT available.
For example
The original price of the broken chain is RM148.00(50% of the price is RM74). If customer trades and wants to replace with a new chain with selling price RM248, then customer needs to top up RM174.00 (RM248-Rm74) for the new chain.
