Return & Exchange Policy
We hope you’re delighted with your order. If for any reason you are not completely satisfied with your purchase from Vinstella (vinstella.com), you can either return by mail or return in store. Please follow the below steps for returns.
Return & Exchange Procedure
- Goods sold are not refundable.
- Exchange is only allowed for same item of different size within 7 days from date of purchase, subject to size availability. Please email us immediately at firstname.lastname@example.org within 24 hours after receiving your product. We do not accept exchanges without your proof of email.
- Once we receive your email, we will reply on business days with return instructions and a Return Order number. You have the option to mail return the product to our HQ within 14 days (return courier charges will be borne by the customer), or drop off the product at our physical retail store.
- We do not accept exchanges at our physical retail stores if you do not have authorisation from our HQ email response. Only once your exchange is processed with a Return Order number, the physical store of your choice will be authorised to collect your items.
- Item to be exchanged must be returned in unworn and original good condition, together with original sales receipt and original Vinstella packaging.
- Any returned item must be checked and verified by Vinstella staff and/or repair centre for its condition. Any item which is deemed damaged by wear and tear will not be accepted for exchange.
- Sale items are final. No returns or exchanges will be accepted, either online or in stores.
- Our stores are not authorised to give cash returns.
- Management reserves the right to change these terms and conditions without prior notice.