Repairs / Replating At Cost Price
- Should your item need repairing, you may submit to any of our physical stores, where it will be transferred back to our repair centre for diagnostic and subsequently repair or replating. This process typically takes 60 days including shipping.
- We only charge shipping cost to repair item, we do not profit from this cost.
- We may charge up to 20% of the actual price of the jewelry item as repair fees for seriously damaged items.
- Management reserves the right to not repair discontinued items.
- Vinstella strictly does not accept jewellery from other brands for repairs or replating.
- You are welcome to bring purchased Vinstella items back to our outlets for free cleaning service.